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<h1 id="more-adventures-in-travel">More Adventures in Travel</h1>
<ul class="post-metadata">
<li><time datetime="2005-01-08">08 January 2005</time></li>
<li><a href="/tags/travel/" class="post-tag">travel</a></li>
</ul>
<p>Why is it that I invariably return from a big trip with some crazy travel saga? And why is it that so many of those sagas revolve around Washington, DC? Im only halfway back to SoCal now, and so probably shouldnt yet start telling the tale, as Im just tempting fate. But I cant help myself.</p>
<p>I was flying <a href="http://www.continental.com">Continental</a>, my airline of choice, this time, and as I still choose them, Im going to try to avoid pointing fingers their way. Nonetheless:</p>
<p>My flight from DC, via Houston, to Ontario was scheduled for an 11.05 am departure, and I was scheduled to get home at 4 pm PST. These facts are not incidental; I believe this schedule to have been the one and only time <em>ever</em> that, flying from the east coast to the west via Houston, I wasnt required either to depart pre-sunrise or arrive near midnight. Usually, there are two flights a day from Houston to Ontario, making scheduling more than a little inconvenient. I stick with the airline, however, because theyre nice to me, and because nobody else services my airport any better than that. I felt like Id caught a break with todays flights, though, and it turns out that I had: that mid-day westward flight is a Saturday-only phenomenon.</p>
<p>That fact becomes important shortly.</p>
<p>So I get to Washington National (whose official name I still cannot bear to utter) an hour and ten before the scheduled departure of my flight to Houston Intercontinental (ditto). I check in with no problems, and the guy who takes my massive suitcase is no more than averagely gruff, and is pleasantly surprised when I wish him a good day as I head toward the gate. Security is a breeze — just the usual degree of disrobing — and all the TSA folks likewise seem to be in a pretty good mood. The gate is not terribly packed, and we begin boarding on time.</p>
<p>Now, because I fly with Continental a <em>lot</em>, Im a super-duper elite frequent flyer, and so I both get to board the plane before everybody else and am upgraded to first class on both legs of my flight. (Yes, I know: poor me.) This likewise becomes important, but really only at the point of my story where I start behaving badly.</p>
<p>The gate agents board the plane pretty efficiently, and Im in my seat with a diet Coke, ignoring most everything going on around me. R. and I had had a pretty sad morning, both hating to see the visit come to an end, so Im working really hard on clearing my head and getting in a better mood. After all, I get to pick up the keys to the condo tomorrow morning, and so Im leaning back, trying to decide whether or not I want to carry the air mattress and my sleeping bag to the new place so that I can stay there Sunday night, delayed moving schedule be damned.</p>
<p>I remember nothing of folks boarding, except two guys who get on about mid-crowd. One of them is talking relatively loudly about his military service, and how he isnt going to be forward deployed, and so he has the luxury of taking some classes that are being paid for for him, and isnt that great. The guy in front of him — tall guy, longish wavy hair, classically handsome face, well-built: think romance-novel cover — says in response, “its a great deal, isnt it? They paid my way through nursing school.” Which gets my attention.</p>
<p>Anyhow, the plane is fully boarded, but theyre not closing the door, and were not going anywhere. I figure were waiting for somebody on a slightly delayed flight or something.</p>
<p>Nope.</p>
<p>Somehow I manage to miss Mr. Romance Novel Cover leaving the plane.</p>
<p>I begin to become aware, however, of a conversation, or a series of conversations, taking place between the pilot and various flight attendants and gate agents, in which the schedule of the planes maintenance is being discussed. What did they do this morning? Only put out blankets and cross seatbelts. When did the cleaning crew get on the plane? Before or after TSA? About ten minutes after our scheduled departure, the pilot gets on the PA and says “uh, folks, were having a small security issue, and were waiting for some information that we need before we can depart, so were going to have a little delay. Im not sure how long; it could be five minutes. Well hope to tell you something soon.”</p>
<p>That was the only time for the next half-hour that the word “security” is used. After that, all announcements refer to “maintenance.”</p>
<p>Until, at last, after I spend half an hour sitting in row 2 hearing bits and pieces of conversations that are just enough to freak me out but not enough to give me any real clue whats happening, the pilot comes on again and tells us that, in fact, there has been a security breach, and given the sensitive nature of the “object” (his word), and the sensitive nature of the airport (across the freeway from the Pentagon; across the river from the Capitol), were going to have the re-screen the plane.</p>
<p>What this means, practically speaking, is that we de-board the airplane, a few rows at a time, taking all of our stuff with us. My group goes first. And when we get off the plane and up the jetway, we find the gate area completely cordoned off and surrounded by all the TSA guys and airport police in the world.</p>
<p>What freaks me out, though, and I mean really sends me over the edge into a latent panic (which doesnt manifest until later in the story), is the Suits. Big fat guys in suits, with fancy shoes. These are the guys who never leave the administrative offices unless something has gone Really Wrong. And theyre all there.</p>
<p>In groups of ten, the TSA guys (one in front leading the way; one in back making sure everybody stays together) take us through the concourse, back outside security, and then back through to be re-screened. And every last one of us, every single person on that plane, is put through secondary screening. Wanding, pat-down, hand-check of luggage. The whole bit.</p>
<p>Afterward we are directed back to the gate, and told to sit on the far side in another cordoned-off area. I ask some TSA guy if its okay to go to the bathroom, not wanting to set off any major alarms when I do. (It was okay.)</p>
<p>So we start to wait, and watch as the rest of the plane is debarked and taken in small lots off for re-screening. And slowly the story filters through the crowd:</p>
<p>The plane had been parked at the gate overnight, and at some point last night it was screened (as apparently all planes now are) by TSA. They pull up and check under the seat cushions, they look in all the overhead bins, and apparently they sometimes bring out the bomb-sniffing dog.</p>
<p>And though no one knows how this happened — whether it was overlooked by the screeners or planted after screening, and who, in any case, did the planting — after the plane was boarded, Mr. Romance Novel Cover found a box cutter in his seat pocket. And turned it in to a flight attendant. And, well, everything ensued.</p>
<p>The plane (re-searched and re-bomb-sniffing-dog-sniffed) turned out to be clean, as did the passengers. Mr. Romance Novel Cover was apparently taken off and questioned for a while, but it became clear that he really had just found the thing, and he was re-screened and put back on the plane. So we were never, apparently, in any danger. And the TSA guys were, uniformly and completely, calm, professional, and serious-but-pleasant. The only part of this part of the story that was the least bit upsetting, as Ive already said, was the Suits, and how entirely freaked out they all seemed.</p>
<p>But of course, by the time they start reboarding the plane, everyone has missed their connections. And Im thinking, oh well, once again I get in just before midnight, what are you gonna do. At least I can go sit in the snooty club lounge and drink bad, but free, wine, and use their wireless and get some work done during my extended layover.</p>
<p>Oops.</p>
<p>Just before they start boarding, the gate agent makes an announcement saying that everyone who has connections to any airport other than someplace in Colorado Ive never heard of, Sacramento, Ontario, Baton Rouge, Macallen, and Mexico City, should get back on the plane. Because though theyve missed their connections, theyve all been placed on the next flight out, no prob. The rest of us should <em>not</em> board.</p>
<p>Im really puzzled, and the poor gate agents are mobbed with idiots shouting “what about Tucson?”, “what about El Paso?”, and so it takes a while for me even to get enough of a sliver of someones attention to say “you couldnt just get me on the next flight tonight to Ontario?”</p>
<p>This is where that Saturday thing becomes important. Because there isnt a next flight tonight.</p>
<p>So I wait, and try to be patient, and that latent freakout is starting to break for the surface. Im honestly standing there having to fight not to burst into hysterical tears while the gate agents take crazy amounts of time rebooking people, and begin to help everyone but me.</p>
<p>At some point in this debacle a supervisor appears and says “were about to close the doors on this plane. If any of you dont mind staying overnight in Houston, you can take this flight and get home tomorrow.” And the guy next to me, whos going to Baton Rouge, says, sensibly, “but wait — whats my option? I go to Houston and stay there over night, or… what? Stay here overnight? Or get booked on another airline and get home tonight?” The supervisor seemed really put out that he actually wanted to know what his choice was. (Really, it was like a bizarre airport Lets Make a Deal for a second: you can take this plane and a night in a hotel, or you can take whats behind door number two.)</p>
<p>I continue to wait. As past experience evidences, if Im going to be stuck overnight somewhere, Id rather it be where R. is than where hes not.</p>
<p>I am the last person helped. And Im beginning to lose it a little by this point. And so when the gate agent tells me that she can book me on Delta via Atlanta, getting in to Ontario at 9ish pm. There are two different flights to Atlanta that I can take, the 2 pm or the 3 pm, though the second leg remains the same, so do I have a preference?</p>
<p>I ask whether theres a seat in first class on one but not the other; otherwise, it doesnt matter. And she looks at me blankly for a second, and then looks at my two first-class boarding passes, both emblazoned with my super-duper elite status, and says “oh.” And taps a few keys. And has to wait for the other gate agent to finish what shes doing before she can ask her whether she can do anything about upgrades, to which the answer is no. Im going to be in coach for both legs.</p>
<p>And thats where I snap. Boxcutter on the plane, whatever. Airport personnel paranoia, sure. Intrusive re-screening, fine. Flight delays, I can deal. But dont deny me my rightful — if completely and totally undeserved — seat in first.</p>
<p>I dont remember what I said, but it wasnt nice, and it resulted in the other gate agent, not the one helping me, saying, “maam, you <em>paid</em> for a coach ticket. That upgrade was <em>complimentary</em>.” And so now I feel, not to put too fine a point on it, like a complete and total shit.</p>
<p>So I apologize profusely, and say its the strain, and theyre both way sweeter about it than they needed to be. And the gate agent says that she can try Northwest, because theyll upgrade me on the usual elite schedule, even if Delta wont. So I say fine, and she puts me on a 6 pm flight via Minneapolis, arriving in Ontario at 11 pm — just as I would have had there been a later Continental flight. And Im grateful, and apologetic, and I thank them for their help, and finally take the little slip of paper they give me (and the eight dollar airport voucher, which I promptly use to buy a drink) and begin the mile-long trek to the Northwest counter in Terminal A. Im the last person other than the gate agents to leave the scene. The plane has long since departed, and even the Suits are gone.</p>
<p>And the ticket agent at the Northwest counter is puzzled by the slip of paper, but gets me a seat in first for both legs. And I call R., who comes back to the airport to pick me up again, bless his little heart. He does way too much of that. And he buys me lunch and we take a nap and I finally get calmed down (serious palpitations, profgrrrrl; you might even have called it <em>agita</em> [which yes, I know, actually refers to heartburn, but Ive always connected it with angina for some reason]), just in time to head back to the airport.</p>
<p>Ive made it as far as Minneapolis. My suitcase, of course, went to Houston. Who knows when or how itll make it home.</p>
<p>[UPDATE, 1.9.05, 6.06 am PST: The first good news is that I made it home without further event. But when we arrived, at what felt like 2.30 am to me, the Delta baggage representative, who handles Continental baggage claims, said I had to file a claim with Northwest, even though they never touched my suitcase, because that was the airline <em>I</em> last flew. And, of course, the Northwest baggage representative was off dealing with the bags from the flight Id just come in on. I resigned myself to waiting a while and becoming increasingly delirious in the process — but five minutes later the Delta baggage guy, whod gone off to help with the off-loading of bags on a Delta flight that had also just arrived, re-emerged dragging my suitcase. Apparently Continental had put a “rush” tag on it, getting it on a flight from Houston to Salt Lake City, and from there it got transferred to a Delta flight to Ontario, where it arrived at exactly the same time I did. And <em>that</em>, right there, is why Im so bloody loyal to Continental.]</p>
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